Support
Found a bug? Have an issue that needs attention? You’re at the right place.
Priority support
All Poedit Pro users can enjoy priority support with guaranteed, fast response times, by sending an email to help@poedit.net.
General enquiries
If you’re not a Pro user you can still get in touch, although I cannot guarantee how soon I’ll be able to reply. Send your enquiries to help@poedit.net.
Frequently Asked Questions
How do I retrieve a lost license key?
Please use this form and enter the email address you used to purchase your license.
I need to change my billing details.
Please email help@paddle.com and quote your order number.
How do I make changes to my subscription?
You can manage your license in the management portal, including updating your payment method or canceling your subscription.